Tuesday, 25 September 2012

iOS6 Maps

Everybody is now talking that Apple messed up with iOS6 Maps - moving out Google Maps and replacing them by an Apple-owned app. And they are right - the number of flaws in that feature transformed Apple (for the first time ever) in joke material (everybody heard of the new airports that popped up around the world). 

But the fact is that Apple needed to launch its own maps - and for a very simple reason. Maps are at the core of consumer experience in mobile business. As the article that I am linking below puts it, "maps are where the physical intersects the digital" in the mobile market. Consumers actively look for maps that allow them to interact with the real world around them - and they will keep doing so, as companies are able to expand features and information based on geo-location. An important dimension to that will be indoor mapping, that will actually allow navigating through shopping malls, museums, stores,...

Thus, and though already crucial, maps are becoming more and more a core application to future development of consumer experiences. And a company that wants to lead consumer experiences and lifes cannot stay away from it. It is as simple as so.

Monday, 24 September 2012

Facebook tracking advertisers ROI

It seems Facebook is finally tracking in-store impact of ads run in its website. It is doing so through loyalty cards (of course) on American households. Though limited (it is not a global programm), this is the way forward to showcase investment return on this media - as Google has been doing for years...

P.S- Privacy concerns? Not on this area, please. All companies that collect this data don't break it down individually, they work collected data through clusters. 

Saturday, 22 September 2012

India's retail market

India's retail landscape transformation is a revolution waiting to happen. Government laws have hindered the efforts of mass retailers to establish in the second largest country in the world - seen by some of the largest retail companies in th world as a "gold mine". But, a word of caution here. India's a very different market. And it is not only Government laws that are hampering mass retail efforts - it is also the consumer and shopper profiles, that are very different from western's. While China's consumers had been educated for dozens of years to shop at Government shops and warehouses (enabling an easier transition to western-like retail chains), India has more than a thousand years of shopping in small, messy neighbourhood stores, with very specific types of services. Any mass retailer that wants to take on the Indian "gold mine", needs to know that Government laws are not the big barrier - and have a very swift and flexible plan to understand and adapt to local shoppers. It won't be easy...