People are talking a lot about Artificial intelligence - so much, it will probably be 2023's "word of the year". But when talking about AI we usually focus on the algorithms and the outcomes - and don't get me wrong, they are usually amazing in their own ways! But let me whisper you about two dimensions that are usually skipped:
- the first thing is about data. AI runs on data, so the kind and quality of the data you choose to input in the model (whether it is a Marketing CRM, a Chatbot to build trust and superiority on your product or a HR Attrition Predictor,...) will have a great influence on the outcomes from AI. The cleverer the data, the better the outcomes. And data choosing is typically a human input in the model;
- the other thing is that most of AI tools give you predictions. That's their output. But the job is typically not finished there - predictions by themselves are not the end game. It's what you do with them. It's the actions that you (a human) take from those predictions. The predictions enable a better decision making - but the calls are typically still done by you (even if you are incorporating them in a Communication Ecosystem built on a Customer Journey, as an example).
If you are using AI tools, don't underestimate the role of data and decision making. And don't underestimate the importance of human decisions to achieve better results.